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Voice agents, integrated into the phone system you already run
This is integration labour, not a phone product. The calling platform stays yours, the carrier account stays in your name, and the numbers stay where they are. We connect a voice agent to the systems behind them and stay accountable for how it behaves — so you are not stitching six vendors together yourself.
What it is
What a voice agent is, and where it should live
An AI voice agent is a natural-sounding assistant that picks up your business line, understands why the caller is calling, and does something about it — answers the question, routes the call, or books the appointment. The difference here is where it runs. This isn't a separate app or a new number you have to advertise. We build it into the calling platform your team already uses every day.
Because the agent lives inside the calling platform you already run, calls flow through your existing dial plan, auto attendants, and hunt groups. A human hand-off is a warm transfer, not a callback. The AI answers first, handles what it can, and passes the rest to the right person — with the context of the conversation attached. No parallel system, no orphaned voicemail box, no second bill for a phone number you already pay for.
The pattern does not depend on which platform you chose. Microsoft Teams Phone and Webex Calling are the two we run into most often, and both work well. So do others. We are not committed to one, and we would rather fit the platform you already standardised on than argue you onto a different one.
What the work covers
The jobs a front desk actually does
A voice agent is worth building only where it covers a real job end to end. These are the ones that hold up in practice — and the scoping conversation is mostly about which of them you actually need, because you rarely need all of them.
Answering & call routing
The agent greets every caller, understands intent in natural language, and routes to the right person, team, or queue — as a first answer, an overflow line for busy hours, or an after-hours catch so nothing hits a dead voicemail.
Appointment booking
Callers can schedule, reschedule, or confirm on the phone: live availability checked against your calendar, the slot booked, the confirmation sent — no back-and-forth, no callback tag.
Outbound qualification
Outbound is the same machinery pointed the other way — qualifying, confirming appointments, following up — handing your team warm contacts instead of a raw list.
Voicemail triage
Messages are transcribed, summarized, prioritized, and routed — so urgent calls surface immediately and nothing sits unheard in a mailbox over the weekend.
Analytics, transcripts & CRM logging
Every call is transcribed and logged. You get call analytics, searchable transcripts, and automatic CRM logging — so a conversation on the phone becomes a record in your system without anyone typing it up.
Healthcare: PHI scoped before we quote
If protected health information is part of your call flow, we scope that explicitly before quoting. A Business Associate Agreement is available on request. We don't have one executed today, and we'd rather say so up front than have you find out during diligence.
One accountable team
We connect it, run the AI, and stay accountable for it
Most "voice AI" projects fail on the plumbing, not the AI. You need a carrier to move numbers, a calling platform to receive them, an AI layer that actually understands callers, an integration into your calendar and CRM, and someone watching the whole thing when a call drops at 4:45 on a Friday. Buy those separately and you've become the systems integrator.
We do all of it as integration work on your accounts. Numbers port into whichever calling platform you run, in your name; the agent plugs in behind your dial plan; it connects to your scheduling and CRM; the reporting sits on top. What you end up with is answered calls and clean records — and a system you could hand to someone else tomorrow, because none of it is held in an account of ours.
Because we operate what we built, changes are easy. A new greeting, a routing tweak, a booking rule, another location's numbers — you ask, we ship. There is no ticket queue between you and your own phone system, and no vendor to route the request through.
Why us
One team accountable. One number to call when it breaks.
One accountable team means we answer for the result. Design, deployment, monitoring, and changes are ours — you don't staff up to run it and you don't maintain someone else's proof of concept. What we do not do is sit between you and your vendors: the carrier and platform accounts are opened in your name and billed to you directly, at what they actually charge. We invoice for our work and nothing else.
And when something goes wrong — because phones are real infrastructure — there's one number to call. Not the carrier pointing at the platform pointing at the AI vendor. Us. We built this into our own operations first and run it every day, which is why the advice about it is worth something. You are buying the work, not a product.
Leverage Automated is a Pro IT NW company — a Seattle firm serving mid-market teams (50+ employees) nationwide. The AI is new; the operational discipline behind it is not.
Proof, not a pitch
Call our line and listen to it
Don't take our word for how it sounds. Call the number below and have a real conversation with the agent that answers our own phone — the same work we would do for you, running against our own business.
Call (206) 578-5242More of what we build
Where this work usually connects
Find answers
AI knowledge assistants
Docs-grounded AI that answers from your own content — the same material a voice agent leans on to resolve caller questions accurately.
Explore AI knowledge assistants →Build agents
AI agent development
Custom agents built low-code or in code — so what the agent captures on the phone becomes actioned work in your systems.
Explore AI agent development →FAQ
Questions we get about voice agents
What is an AI voice agent?
It's an AI voice agent that answers and handles calls directly on the calling platform your organization already uses. Instead of a separate app or number, the AI sits inside your existing Teams dial plan: it greets callers, understands what they need, answers or routes them, and books appointments, then warm-transfers to a person when needed. We build it and operate it, in your environment.
Do you work with Webex Calling too?
Yes. If your organization runs Cisco, an AI voice agent for Webex Calling gives you the same coverage — answering, routing, booking, and reporting — on the platform you already own. We support both Microsoft Teams Phone and Webex Calling; you don't have to switch platforms to get a voice agent.
Can you port our existing numbers?
Yes — porting your existing phone numbers (PSTN) is part of the work when you want it. You keep the numbers your customers already know; we move them and wire the AI in behind them. There's no new number to advertise and no parallel system to maintain.
Can you support HIPAA requirements?
A Business Associate Agreement is available on request. We don't have one executed today, and we'd rather say so up front than have it surface during diligence. If PHI is part of your call flow, tell us when we scope your setup and we'll be specific about what is and isn't in place before anyone signs anything.
What does "operated by you" actually mean?
It means one team is accountable for the result — the integration, the AI behaviour, and the fixing when it misbehaves. The carrier and platform accounts stay in your name, billed to you directly. We design it, deploy it, monitor it, and make changes when you ask. You don't staff up to run it, and when something breaks there's one number to call: ours.
Sources
The FCC ruling below is the one to read before anyone proposes outbound AI calling to you: it holds that AI-generated voices are “artificial” under the Telephone Consumer Protection Act, which brings the TCPA's prior-express-consent rules for artificial-voice calls into play. It is a constraint on outbound campaigns, not on answering your own line.
Ready when you are
Put a voice agent on the lines you already run.
Tell us what you already run and what the calls are costing you. We’ll scope it properly before quoting anything — email [email protected] or call the line above.