Talk to customers
This is voice AI for Microsoft Teams and Cisco Webex, run as one managed service. We port your phone numbers into the calling platform you already own, plug in AI voice agents powered by Aria, and deliver the reporting on top — so every call gets answered, qualified, routed, and booked without you stitching six vendors together.
What it is
An AI voice agent is a natural-sounding assistant that picks up your business line, understands why the caller is calling, and does something about it — answers the question, routes the call, or books the appointment. The difference here is where it runs. This isn't a separate app or a new number you have to advertise. We deliver voice AI for Microsoft Teams Phone and for Cisco Webex Calling, on the platform your team already uses every day.
Because the AI voice agent lives inside Teams or Webex, calls flow through your existing dial plan, auto attendants, and hunt groups. A human hand-off is a warm transfer, not a callback. The AI answers first, handles what it can, and passes the rest to the right person or team — with the full context of the conversation attached. That's Teams AI voice routing done the way it should be: no parallel system, no orphaned voicemail box, no second bill for a phone number you already pay for.
The same pattern applies to Webex. If your organization standardized on Cisco, an AI voice agent for Webex Calling gives you identical coverage — answered calls, qualification, routing, and booking — without asking you to rip and replace what already works.
What Aria does
Aria is our managed voice AI. It's not a single trick — it's the full set of jobs a good front desk does, running around the clock and never dropping a call because someone stepped away.
Aria greets every caller, understands intent in natural language, and routes to the right person, team, or queue. It works as an AI receptionist, an overflow line for busy hours, and an after-hours answer so nothing hits a dead voicemail.
Callers can schedule, reschedule, or confirm on the phone. Aria checks live availability, books the slot, and sends confirmation — no back-and-forth, no callback tag.
Aria places and handles outbound calls too — qualifying leads, confirming appointments, and following up — then hands warm, ready contacts to your team instead of a raw list.
Messages are transcribed, summarized, prioritized, and routed — so urgent calls surface immediately and nothing sits unheard in a mailbox over the weekend.
Every call is transcribed and logged. You get call analytics, searchable transcripts, and automatic CRM logging — so a conversation on the phone becomes a record in your system without anyone typing it up.
For clinics and healthcare teams, a HIPAA-tier configuration handles calls with the appropriate safeguards for protected health information — so you can put managed voice AI in front of patients, not just prospects.
One managed service
Most "voice AI" projects fail on the plumbing, not the AI. You need a carrier to move numbers, a calling platform to receive them, an AI layer that actually understands callers, an integration into your calendar and CRM, and someone watching the whole thing when a call drops at 4:45 on a Friday. Buy those separately and you've become the systems integrator.
We do all of it as one managed service. We port your existing phone numbers (PSTN) into Microsoft Teams Phone or Webex Calling, plug the AI voice agents in behind your dial plan, connect them to your scheduling and CRM, and deliver the reporting layer on top. You get managed voice AI as an outcome — answered calls and clean records — not a pile of parts to assemble.
Because we operate the platform end to end, changes are easy. A new greeting, a routing tweak, a booking rule, another location's numbers — you ask, we ship. There's no ticket queue between you and your own phone system.
Why managed · why us
Fully managed means we own the result. Design, deployment, monitoring, and changes are ours — you don't staff up to run it and you don't maintain someone else's proof of concept. It arrives on one invoice, under the Leverage brand, covering the carrier, the platform, the AI, and the support.
And when something goes wrong — because phones are real infrastructure — there's one number to call. Not the carrier pointing at the platform pointing at the AI vendor. Us. We built voice AI for Microsoft Teams in our own operations first and run it every day, so what you're buying is battle-tested, not theoretical.
Leverage Automated is a Pro IT NW company — a Seattle firm serving mid-market teams (50+ employees) nationwide. The AI is new; the operational discipline behind it is not.
Proof, not a pitch
Don't take our word for how it sounds. Call the number below and have a real conversation with Aria — the same managed voice AI we'd put in front of your callers.
Call (206) 578-5242Where it fits
This page covers the full voice-agent umbrella: inbound routing, outbound qualification, appointment booking, and voicemail triage — the whole front-of-house job, on Teams or Webex.
If what you actually want is narrower — a 24/7 phone-answering service, an AI receptionist that never lets a call go to voicemail — we have a dedicated page for exactly that intent. It's the same Aria, scoped to the answering job.
See the dedicated AI receptionist page — built around round-the-clock phone answering, not the full agent umbrella.
Explore the AI receptionist →More managed AI
Find answers
Docs-grounded AI that answers from your own content — the same knowledge base Aria can lean on to resolve caller questions accurately.
Explore AI knowledge assistants →Automate work
Every call, chat, and email classified, prioritized, and routed into ConnectWise — so what Aria captures on the phone becomes an actioned ticket.
Explore AI ticket triage →FAQ
It's an AI voice agent that answers and handles calls directly on Microsoft Teams Phone — the calling platform your organization already uses. Instead of a separate app or number, the AI sits inside your existing Teams dial plan: it greets callers, understands what they need, answers or routes them, and books appointments, then warm-transfers to a person when needed. We deliver and operate it as a managed service.
Yes. If your organization runs Cisco, an AI voice agent for Webex Calling gives you the same coverage — answering, routing, booking, and reporting — on the platform you already own. We support both Microsoft Teams Phone and Webex Calling; you don't have to switch platforms to get managed voice AI.
Yes — porting your existing phone numbers (PSTN) into Teams Phone or Webex Calling is part of the managed service. You keep the numbers your customers already know; we move them and wire the AI in behind them. There's no new number to advertise and no parallel system to maintain.
Yes. For healthcare teams we offer a HIPAA-tier configuration that handles calls with the appropriate safeguards for protected health information. If you need to put voice AI in front of patients rather than just prospects, ask us about the HIPAA tier when we scope your setup.
It means we own the whole thing — the carrier, the calling platform, the AI, the integrations, and the support — on one invoice. We design it, deploy it, monitor it, and make changes when you ask. You don't staff up to run it, and when something breaks there's one number to call: ours.
Ready when you are
Book a 30-minute call. We'll scope your Teams or Webex setup, talk through what you want Aria to handle, and send a real plan — with pricing — within one business day.